If you'd like to exchange your product with any other item in store, you can contact our customer service for further assistance.
Frequently Asked Questions
If you have any problem with your order, immediately contact our Customer Service Team briefing your issues. Visit our return and exchange policy page for more information
If you believe there is a problem with shipping address provided contact us immediately. We can change your address if you contact us within 24 hours of placing the order. Please e-mail us at support@plushbyus.com with the order number.
The shipping of all jackets is completely free for orders over $100
Changes can be made to an order as long as the item is not shipped; you can contact customer service at support@plushbyus.com to confirm your order's status.
To ensure your jacket’s order is secure and privacy is protected, we use SSL (Secure Socket Layer) that provides end to end encryption. We use the service of PayPal to receive your payments that are highly secure and reliable.
Yes, we ship jackets across the globe. The estimated shipping time for an order placed is 10 to 15 business days
We do not ship to APO and PO boxes
Once an order is placed, we will send you the tracking information through email so that you can track your order and stay updated on the progress of your jacket’s shipment.
After placing your jacket’s order, you will receive an e-mail confirmation within a few minutes.