For any queries please email us on firstname.lastname@example.org. We respond to our valued customers within 24 hours.
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Frequently Asked Questions
Do you Ship Jackets Internationally?adminYes, we ship jackets across the globe. The estimated shipping time for an order placed is 10 to 15 business days We do not ship to APO and PO boxes
What are your shipping costs?adminThe shipping of all jackets is completely free for orders over $100
How do I track my Jacket’s Order?adminOnce an order is placed, we will send you the tracking information through email so that you can track your order and stay updated on the progress of your jacket’s shipment.
How can I Change my Shipping Address for Jacket’s Delivery?adminIf you believe there is a problem with shipping address provided contact us immediately. We can change your address if you contact us within 24 hours of placing the order. Please e-mail us at email@example.com with the order number.
How can I pay for my Jacket’s Order with Plushbyus.com?adminFor your, convenience Plushbyus.com accepts Paypal, Visa, Master Card, and American Express for now
Can I Make a Change of Jacket After I’ve Placed my Order?adminChanges can be made to an order as long as the item is not shipped; you can contact customer service at firstname.lastname@example.org to confirm your order's status.
How can I Return my Jacket’s Order for a Refund?adminYou can return your jacket’s order under the Plushbyus.com easy return policy. If you are not 100% satisfied with what you receive, you can return it back for an exchange/refund. Learn more about our return and exchange policy
Where Can I look for Information on the Jacket’s Order I Placed?adminYour complete order details, including the price of each jacket item, order number etc will be sent to you via email.
Is Ordering Jacket Online Secure?adminTo ensure your jacket’s order is secure and privacy is protected, we use SSL (Secure Socket Layer) that provides end to end encryption. We use the service of PayPal to receive your payments that are highly secure and reliable.
How will I know if my Jacket’s Order has been Received?adminAfter placing your jacket’s order, you will receive an e-mail confirmation within a few minutes.
What If I Have Any Problem After Receiving My Jacket’s Order?adminIf you have any problem with your order, immediately contact our Customer Service Team briefing your issues. Visit our return and exchange policy page for more information
How Can I Cancel My Order?adminOrders can be canceled before the item is shipped. However, if the product has already been dispatched, you will have to receive it and then apply for a return.
Can I Exchange for a Different Jacket?adminIf you'd like to exchange your product with any other item in store, you can contact our customer service for further assistance.
Are Your Sizes True to The Size Chart?adminOur Jacket measurements correspond to the numbers displayed in the size chart. You can refer to the charts with confidence in order to get the perfectly sized jacket.
Do You Make Customize Sizes in Jackets?adminCustom made to measure sizes are available under the section Custom Jackets. Please select the jacket you wish to purchase and before checkout, please enter your measurements
Are Your Jacket Sizes In Inches Or Centimeters?adminSizes are available in both inches and centimeters for your convenience, you can refer to our size chart.
Do I Pay for The Return Courier Charges?adminAs we provide free shipping at our own cost, we are unable to pay for the return courier charges.
Do Plushbyus.com Have Any Retail Jacket Store?adminPlushbyus.com is an online store. We do not have any retail shop