Orders can be canceled before the item is shipped. However, if the product has already been dispatched, you will have to receive it and then apply for a return.
If you'd like to exchange your product with any other item in store, you can contact our customer service for further assistance.
Sizes are available in both inches and centimeters for your convenience, you can refer to our size chart.
You can contact our Customer Care Department at support@Plushbyus.com